Terms & Conditions
1. All Mobile Outfitters products in the following product rages come with a lifetime warranty: Clear-Coat Original, Matte, Fusion Products and StyleSkins. We do not give refunds or exchanges on these items unless there has been a breach of your statutory rights.
2. After installation and purchasing we offer a 14-day period where we will resolve any issues with your Clear-Coat Original, Matte, Fusion Products and StyleSkins. Your statutory rights will continue to apply during and after this period
3. Warranty claims out of the initial 14-Day period are liable to pay a labour fee. Please note this fee is a labour charge and not the cost of the product. The labour fee you will be charged is listed in terms 4 to 8 below.
4. Phone and watches with a base cost of £40 or less Full Body (Front & Back) £30 or less one side (Front or Back) are liable to a £7 labour charge. Fusion Bumper has a cost of £25 to replace.
5. Phone and watches with a base cost of £45 or more Full Body (Front & Back), £35 or more one side (Front or Back) are liable to a £12 labour charge. Fusion Bumper has a cost of £25 to replace.
6. Tablets or Phablets with a base cost of £60 or less Full Body (Front & Back) £45 or less one side (Front or Back) are liable to a £12 labour charge.
7. Tablets, MacBook’s or Laptops with a base cost of £75 or more Full Body (Front & Back) £65 or more one side (Front or Back) are liable to a £25 labour charge.
8. To be eligible for the lifetime warranty you must be able to present you Original Product and your proof of purchase that was provided to you at the moment of purchasing your product. We will not be able to accept any warranty claims without the original product.
9. All Mobile Outfitters warranties are valid against our products and not the customer’s device/phone.
10. When purchasing any Mobile Outfitters protection products, please allow the device to rest for 1h to 2h in the envelope provided and do not use any third-party product in the following 72h to allow the product to fully cure and dry on your device.
11. Post installation, if you notice any corners or edges lifting from your device please press and hold your finger for between 10-15 seconds and this should resolve the lifting. If you have any further problems and/or you are not satisfied, please bring your device to any of the global locations where we will be happy to replace your product under our warranty program.
12. Please note that if Clear-Coat or Fusion is placed new to cosmetics, dyes, perfumes etc it may absorb the colour of the cosmetic dye or perfume. In such circumstance please bring your device to any of the global locations where we will be happy to replace your product under our warranty program.
13. Mobile Outfitters provides edge to edge and 360° protection, however, due to the design of various devices, our protection may not cove 100% of your device such as speakers, power jack’s, buttons etc.
14. All warranty receipts/broachers must be named and signed to be eligible for warranty claims.
15. The lifetime replacement warranty is only valid on the model number of the device that your originally purchase it for, so it's a like for like replacement, if you purchase a new model or upgrade your phone you must purchase new protection for that device
16. All Clear Coat products make your devices 100% scratch proof and more resistant from day to day use, however, they do not protect your device from water damage nor do the guarantee your device will never suffer any damage.
17. We do offer a Lifetime warranty on our products; however, we do not guarantee your device will never suffer any damage or reimburse for repair costs.
18. Please note that our products may receive damage, scratches and wear and tear, essentially protecting your device.
19. Mobile Outfitters accepts no verbal abuse to any of our staff members.