World’s leading mobile accessory company


Frequently Asked Questions

What are the different types of Clear-Coat?

Our flagship Clear-Coat products protect not just the screen, but the entire device including the front, back, and sides. Clear-Coat offers scratch protection that stands up to anything!

  • Clear-Coat Original was our first product — an ultra-clear protective film utilizing patented technology that wraps around the entire device without adding the bulk, featuring military-grade scratch protection, HD clarity and self-healing technology.
  • Clear-Coat Matte features all characteristics of Clear-Coat Original with added anti-glare and anti-fingerprint technology.
What is Clear-Coat made of?

Our Clear-Coat products are made from USA military-grade polyurethane film, a clear and scratch-resistant material that measures less than 1/100th of an inch thick with an adhesive backing. Polyurethane films are used on cars, airplanes, and boats that prevent damage from rocks, and sand – plus every day wear and tear.

Will Clear-Coat hurt my device?

Quite the contrary! We made Clear-Coat to protect your devices from just about anything. The adhesive we use is semi-permanent, meaning it’s difficult to remove by accident but easy to remove if you wish. Keep your gear safe with Clear-Coat!

Does Clear-Coat make my device waterproof?

No, unfortunately, it does not. Water can still get in the seams – while Clear-Coat covers much of your phone, it is impossible to cover 100% of a device and all it’s seams.

How long does Clear-Coat last?

Clear-Coat lasts up to a year for smartphones with normal usage, and two to three years for tablets and notebooks. If anything goes wrong with your Clear-Coat, for any reason, you can obtain a replacement under our Lifetime Guarantee.

Does Clear-Coat hide old scratches?

Yes, Clear-Coat helps hide those old scratches! It’s never too late, no matter how used your device is. Without Clear-Coat, it will get worse. So why not hide the old scratches and prevent new ones with Clear-Coat?!

Does Clear-Coat hide fingerprints?

Yes! Devices show grease, smudges, and fingerprints easily. Clear-Coat is resistant to them and will help keep your devices looking new, and our Clear-Coat Matte makes fingerprints virtually non-existent. Stop constantly wiping your phone on your shirt to clean it and start preventing fingerprints with Clear-Coat!

Will Clear-Coat change the look and feel of my device?

At 1/100th of an inch thick most people can’t even see it once it’s applied! Choose Clear-Coat Original for a glossy finish that perfectly matches your screen or other shiny devices, Matte film for surfaces that don’t have any gloss to them, or a combination of both to match your device perfectly.

Does Fusion cover the curves?

Unlike our Clear-Coat Original and Matte films, our Fusion impact screen protector does not cover the curves — it’s made thicker for better protection and has to stay flat against the surface.

What is Fusion made of?

Fusion impact screen protector is our patented film that consists of three layers of unique impact resistant materials.

What are the different types of Style Skins?

Style Skins offer personalisation for all your devices and are decorative skins that seamlessly change the look and feel to make it yours. Our current lineup includes 24 colours and textures in the following categories: Wood, Silk + Stone, Carbon, Leather, Color, Camo, and Color Shift.

View our Style Skins to see how our lineup will transform your devices.

What are Style Skins made of?

Style Skins are made of architectural-grade material designed to last for years. They are strong and durable, yet very thin and add no bulk.

Do the Anchor cables come with a Lifetime Guarantee?

Yes! All of our Anchor cables come with a Lifetime Guarantee*.

As we all know the pain points of buying a cable and using it — cable head becomes loose, the wires come out, the fabric frays, and more. Additionally, the strongest cables typically last between 30,000 – 50,000 bends. Anchor delivers a lifetime of up to 180,000 bends and has a 50-Year Lifespan based upon 10 uses per day.

If at any time your Anchor cable has exposed wires, won’t charge or has connector damage – it’s covered under our Lifetime Guarantee. While it’s highly unlikely that your cable stops working, simply visit the location where it was purchased.

For further information about our Lifetime Guarantee, click here.

What type of materials are used to make the cable?

We believe nobody has ever made a cable strong enough to suit your needs, that’s why we made Anchor.

It took 3 years of R&D to make the World’s Strongest Cable. We made the jacket out of the same material as bulletproof vests, skydiving ropes, and rock-climbing ropes. Additionally, the jacket runs from the top to the bottom of the cable—including the head!

We’ve also made the cable head out of the same material as snowmobile tracks. It helps grip the jacket, and it is self-healing. Lastly, all of the wires in the cable are in a full metal enclosure. The wires are protected and secured, so they cannot be pulled out of the cable.

It will be the last cable you’ll ever need…except when you want to buy more for yourself and others!

Are your Anchor cables certified?

Our Anchor Lightning cables are MFi certified by Apple, and our USB-C to USB-C cable is USB-IF certified…so no more pesky messages on your phone that say, “This is accessory is not supported by this device.”

What do you mean by Ideal Length™

Some cables are too short and others are too long! Anchor is the Ideal length™. At 1.5m (5 feet), it’s the perfect-sized cable that can reach the backseat of someone’s car and stays neatly in your pocket or bag.

What do you mean by Quick Charge + Sync?

All Anchor cables can charge your device and provide data transfer from the computer rather than charging it alone. With Quick Charge + Sync, your devices charge at the fastest charging rate available for that cable type.

What are the different types of Anchor cables?

We currently offer five types of cables including: USB-A to Lightning, USB-A to USB-C, USB-A to Micro USB, USB-C to USB-C and USB-C to Lightning.

Our Lightning cables are Apple MFi certified, and our USB-C cables are certified by USB-IF so you’ll never get those pesky “doesn’t work with this device” messages.

Will the USB-C to USB-C cable work with all my devices?

Yes! Our Anchor USB-C to USB-C is a unique cable that supports video, audio, and it charges a variety of devices. It truly is a one-stop-shop cable.

How hard is it to install Clear-Coat?

The best part about our global network of Mobile Outfitters Locations is that you’ll never have to install Clear-Coat! Our professional installers will make sure the products you choose are installed perfectly on your devices, and will be there to back it up with our Lifetime Guarantee.

What is the difference between dry and wet install?

The only difference between wet and dry application is pretty much just the method of putting it on. With a wet application, you can moisten the adhesive and actually slide the film around to align the curves perfectly and slowly work your way through.

What if I mess up during installation?

Not a problem! Mobile Outfitters offers a free Lifetime Guarantee on all products! Simply visit any Mobile Outfitters location and have the professionals install it for you!

Does Clear-Coat damage the oleophobic coating on my phone?

No – rest assured that Clear-Coat will not damage the oleophobic coating, or any other coatings, on your phone or screen.

Can I take off Clear-Coat and reapply later?

No – once Clear-Coat is installed, you can not reapply it again later. The adhesive we use is semi-permanent, meaning it’s difficult to remove by accident but easy to remove if you wish.

How do I uninstall Clear-Coat?

Using your finger, start at a corner and begin to peel the film up. Once you get it started, get a tight grip on the film and slowly pull it off of your device. If there is any remaining dust or residue, simply spray a paper towel or microfiber cloth with our cleaning solution or glass cleaner, and wipe your device.

How do I install Fusion?
  1. Clean your screen using a lint-free cloth, making sure there is no lint or dust on your screen.

  2. Peel back the grey tab to remove the protective liner and expose the adhesive. Align Fusion using holes, such as buttons or speakers, as your guide. When aligned, drop in place.

  3. Fusion uses a special adhesive so there are no bubbles – but if any show up, just roll them out by pressing against them with your finger. If the alignment wasn’t quite right, use the enclosed blue Removal Tab to pull Fusion back up, and try again.

  4. Peel back the blue tab to remove the second protective film — your Fusion screen protector is now ready to use!
Can I remove and reapply Fusion?

You may remove Fusion by using the supplied tabs or masking tape. Simply remove Fusion and wash it with liquid or foaming soap with warm water and your hands. Rinse off all soap, shake dry, and reapply!

Can I return Mobile Outfitters’ products for a refund or exchange?

Many of our locations offer a 14-day satisfaction guarantee – if you are unhappy with your product for any reason, you may return to that location for a replacement. After 14 days, you can obtain a replacement under our Lifetime Guarantee at any time, as many times as you would like.

Please contact the location where you made your purchase to discuss your return. Click here to see a list of locations and contact information. Because all of our locations are independently owned and operated, the Mobile Outfitters corporate office is unable to look up your order information and process returns for purchases made at a Mobile Outfitters retail location.

NOTE: If for some reason you are unable to resolve your issue with the location which you purchased your Mobile Outfitters product, please contact us.

Mobile Outfitters has a Lifetime Guarantee...what does that mean?

If your product begins to fail (corners come up, adhesive fails, it gets a hole in it, etc.), simply go to any of our locations worldwide to obtain a replacement for a small installation fee. That’s all there is to it. Really!

Do you have a reseller program?

Absolutely – we owe our success to our resellers, Master Licensees, and partners. If you’re interested in being one of them please fill out the form located here. After doing so, someone will be in contact with you as soon as possible.

Can I open a mall kiosk location selling Mobile Outfitters products?

Absolutely! We offer a turnkey mall kiosk program and Master License program that are available in countries around the world. Head over to a Become a Partner page to get started.

What is the nearest location where I can get Mobile Outfitters products installed?

Please navigate to our Visit Us page to see if there is a location near you. If you can’t find a location nearby, you can order any of our products online and install them yourself.

Should I go to a mall location to get my product replaced under warranty?

By visiting our mall kiosk location to get your product replaced, you will also get a convenient installation service on the spot for a small fee.

Can I hire you for custom projects?

We’re available for your custom and large projects using an unlimited range of materials. You’ll get the unmatched quality, scale, and precision that comes with our state-of-the-art equipment, and award-winning industrial design team. We can design, manufacture and install just about any idea. Please contact us by sending an email.

You didn't answer all my questions in this FAQ!

For those infrequently asked questions, we recommend you contact us.

What is RapidCut?

RapidCut is our revolutionary cut-on-demand system for device protection and personalization. This lets our location worldwide to offer any of our products on demand at the time of sale. Choose from any of our products, and never be afraid that it will be out of stock.

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